support.ironkey.comKingston Tech Support and Customer Service - Kingston Technology

Products Memory SSDs USB Flash Drives Memory Cards Readers Gaming Embedded / Industrial Solutions Personal Mobile Lifestyle Personal Storage PC Performance Gaming Business Servers / Data Centers Data Security System Builders Embedded / Industrial Support Get Support Warranty Where to Buy Product Verification 金士顿服务中心 Company About Kingston Blog / Knowledge Center Compliance Divisions of Kingston Legal Press Sustainability More Support Get Support Warranty Where to Buy Product Verification 金士顿服务中心 Company About Kingston Blog / Knowledge Center Compliance Divisions of Kingston Legal Press Sustainability English Language You can select your preferred language independent from your country. English Bahasa (Indonesia) Deutsch Español Español (Latam) Français Italiano Polski Português (Brasil) Pyccкий Tiếng Việt Türkçe Українська ไทย 한국어 中文(简体) 中文(繁體) 日本語 Search Kingston.com Your web browser is out of date. Updateon this site. https://browser-update.org/update-browser.html Hi, how can we help? Find support for your Kingston Product Easily access all the information you need on any Kingston product, from FAQs to installation guides to drivers and downloads. Server Memory Desktop/Notebook Memory Performance/Gaming Memory Solid-State Drives USB Drives Memory Cards Card Readers Wireless Most Frequently Asked Questions All FAQs All FAQs Frequently Asked Questions Where can I download drivers for my USB DataTraveler drive? Our flash drives are plug-n-play devices. Therefore, additional drivers are not required. FAQ: KDT-110611-GEN-09 Was this helpful? Why is the available storage capacity of my product slightly less than the advertised capacity? This is common for flash storage, whether internal SSD, Flash Card, or external USB storage, and is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs. Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB). Furthermore, Kingston reserves some of the listed capacity for formatting (e.g., File Allocation Table) and other functions such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage. FAQ: KDT-010611-GEN-06 Was this helpful? How do I get my gaming memory to run at the advertised speed? Most Kingston FURY/HyperX memory use XMP/EXPO profiles to overclock. These modules ship from the factory at JEDEC standard values. Some systems do not support overclock speeds and latencies upon first installation, so in order to give every customer the best experience, Kingston sets the module to the JEDEC standard values, giving the user the choice to overclock using the XMP/EXPO profiles if the system supports it. The XMP/EXPO profile can then be enabled within the system BIOS. Plug-N-Play (PnP) modules featured under FURY Beast and Impact product lines ship from the factory with the advertised overclock speed and latency programmed as the default values. If the system is not able to run at the overclocked PnP settings, the system will default to the JEDEC standard timings. FURY Beast and Impact, using the PnP method of overclocking, also feature an XMP profile that matches the advertised speed and latency. This can be used to force the system to overclock the memory if it does not overclock automatically. FAQ: KTM-030615-HYX-03 Was this helpful? How do I get my gaming memory to run at the advertised speed? Most Kingston FURY/HyperX memory use XMP/EXPO profiles to overclock. These modules ship from the factory at JEDEC standard values. Some systems do not support overclock speeds and latencies upon first installation, so in order to give every customer the best experience, Kingston sets the module to the JEDEC standard values, giving the user the choice to overclock using the XMP/EXPO profiles if the system supports it. The XMP/EXPO profile can then be enabled within the system BIOS. Plug-N-Play (PnP) modules featured under FURY Beast and Impact product lines ship from the factory with the advertised overclock speed and latency programmed as the default values. If the system is not able to run at the overclocked PnP settings, the system will default to the JEDEC standard timings. FURY Beast and Impact, using the PnP method of overclocking, also feature an XMP profile that matches the advertised speed and latency. This can be used to force the system to overclock the memory if it does not overclock automatically. FAQ: KTM-030615-HYX-03 Was this helpful? Why is the available storage capacity of my product slightly less than the advertised capacity? This is common for flash storage, whether internal SSD, Flash Card, or external USB storage, and is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs. Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB). Furthermore, Kingston reserves some of the listed capacity for formatting (e.g., File Allocation Table) and other functions such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage. FAQ: KDT-010611-GEN-06 Was this helpful? Where can I download drivers for my USB DataTraveler drive? Our flash drives are plug-n-play devices. Therefore, additional drivers are not required. FAQ: KDT-110611-GEN-09 Was this helpful? Resources Product Verification Warranty Return Policy Contact Customer Service If you have an urgent request regarding an order, please call us during business hours for an immediate response. Email Customer Service Complete a short form for prompt resolution Email Call Customer Service Monday–Friday 08:00–18:00 GMT +8 800-810-1972 Contact Technical Support Questions about a Kingston product you already own? Ask a Kingston expert. Email Technical Support Complete a short form for prompt resolution Email Call Technical Support Monday–Friday 08:00–18:00 GMT +8 400-810-1972 Global Support Contacts Contact support for a different region. Learn more Company About Contact Press Compliance Corporate Compliance Product Compliance Management Systems Supply Chain Management Sustainability Code of Conduct Modern Slavery Statement Legal Terms of Use Privacy Policy Cookie Policy Warranty Site Shop Kingston US Shop Kingston UK Feedback ©2024 Kingston Technology Corporation, 17600 Newhope Street, Fountain Valley, CA 92708 USA. All rights reserved. All trademarks and registered trademarks are the property of their respective owners....